Terms of Service

Effective Date: October 2026

Welcome to Ravtiko.

Thank you for choosing to visit our online store. These Terms of Service establish the conditions and guidelines governing your access to and use of the Ravtiko website.

Throughout this document, the terms "we," "our," and "us" refer to Ravtiko and the company responsible for operating this online store. References to the "Site" include our website, shopping features, digital content, services, and any related functions made available to visitors and customers.

The Site is operated by Hubei Jianyubang Network Technology Co., Ltd. under the Ravtiko brand.

Ravtiko offers a selection of baby and maternity products, mother and infant essentials, childcare accessories, and practical items intended to support everyday family routines.

By visiting our website, browsing products, creating an order, or using any of our available services, you agree to comply with these Terms of Service and the applicable policies referenced throughout this document.

These Terms should be read together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Terms of Purchase, and other applicable notices available on our website.

If you do not accept these conditions, please refrain from accessing or using the Site.

1. Accuracy of Customer Information

When interacting with Ravtiko, including submitting an order or contacting our support team, you agree to provide information that is truthful, accurate, complete, and up to date.

Information requested during your interaction with the Site may include:

• Your full name and contact details;

• Billing information;

• Shipping and delivery address;

• Payment-related details;

• Email address and telephone number;

• Any additional information reasonably necessary to complete a transaction or respond to your request.

You are responsible for checking the information entered before submitting an order or other request. If your personal or delivery details change, please update them as soon as reasonably possible.

Information that is incorrect, incomplete, or outdated may result in processing difficulties, communication problems, payment delays, or unsuccessful deliveries.

To the extent permitted by applicable law, Ravtiko is not responsible for issues arising directly from inaccurate information supplied by customers.

2. Privacy and Data Protection

Protecting the personal information of our visitors and customers is an important part of how Ravtiko operates.

Our practices concerning the collection, processing, storage, use, and protection of personal information are explained in our Privacy Policy.

Depending on how you interact with the Site, information may be collected when you:

• Visit or navigate through our website;

• Browse baby and maternity product collections;

• Add items to your shopping cart or submit an order;

• Communicate with our customer service department;

• Submit product feedback, reviews, or other content;

• Use website features, functions, or available services.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection requirements.

We encourage customers to review the Privacy Policy to understand how their information is managed and what rights may be available to them.

3. Intellectual Property and Website Usage

All content made available through the Ravtiko website is protected by applicable intellectual property laws where relevant.

Website materials may include, but are not limited to:

• Product photographs and product illustrations;

• Images of baby and maternity essentials;

• Brand names, logos, and trademarks;

• Product specifications and descriptions;

• Written materials and editorial content;

• Graphic elements and visual designs;

• Videos and other digital media;

• Website layouts, page structures, and design elements;

• Software and technical components.

Such materials are owned by, licensed to, or otherwise lawfully used by Hubei Jianyubang Network Technology Co., Ltd.

Subject to these Terms, visitors are granted a limited, personal, revocable, non-exclusive, and non-transferable permission to access the Site for lawful browsing, shopping, and informational purposes.

Without our prior written authorization, you must not:

• Reproduce, copy, publish, distribute, or commercially exploit website content;

• Duplicate or imitate the website's design, layout, or distinctive visual presentation;

• Introduce viruses, malicious code, or other harmful software;

• Use automated systems, scraping tools, bots, or crawlers without permission;

• Attempt to access restricted website functions, protected information, or customer accounts without authorization;

• Disrupt the normal operation of our website, servers, or associated networks;

• Circumvent technical safeguards or security measures.

We reserve the right to restrict access or take reasonable protective measures when activities violate these conditions or threaten the security and proper operation of the Site.

4. Customer Reviews and Submitted Content

Ravtiko may provide opportunities for customers to share product reviews, comments, photographs, suggestions, opinions, or other materials relating to their shopping experience.

When submitting any content, you represent that:

• Your submission complies with applicable laws and regulations;

• Any factual statements are accurate to the best of your knowledge;

• The content does not violate the rights of another individual or organization;

• The submission is not intentionally deceptive, fraudulent, or misleading;

• The material does not unlawfully use another party's intellectual property;

• The content does not contain unlawful, abusive, defamatory, or otherwise inappropriate material.

You must not impersonate another person or submit information with the intention of misleading other visitors or customers.

Where you voluntarily provide content to Ravtiko, you grant us a worldwide, non-exclusive, royalty-free license, to the extent permitted by law, to reproduce, display, publish, adapt, distribute, and otherwise use that content for legitimate business purposes.

Such purposes may include presenting customer feedback on our website, communicating with customers, introducing products, and conducting promotional or marketing activities.

This permission does not remove any rights you may have under applicable privacy or consumer protection laws.

5. External Websites and Third-Party Services

Certain functions of our Site may rely on external websites, independent service providers, applications, or third-party platforms.

These services may support activities such as:

• Processing payments and transactions;

• Providing shipment and tracking information;

• Supporting customer service operations;

• Supplying additional information;

• Facilitating other functions associated with online purchases.

Third-party providers operate independently of Ravtiko. We do not directly manage or control their internal systems, policies, or business practices.

Accordingly, to the extent permitted by applicable law, we are not responsible for independent third-party content, products, services, availability, security measures, privacy procedures, contractual conditions, or internal operations.

Your use of an external service may be governed by separate terms and policies established by that provider.

Before submitting personal information or completing an activity through an external platform, we recommend reviewing the relevant provider's applicable terms and privacy information.

6. Website Availability and Product Information Disclaimer

We make reasonable efforts to maintain the accessibility and functionality of the Ravtiko website.

Nevertheless, the Site and its associated services are provided on an "as is" and "as available" basis to the fullest extent permitted by applicable law.

We cannot guarantee that website access or functionality will remain uninterrupted or completely free from technical issues, including:

• Temporary website downtime;

• Software errors or display inconsistencies;

• Processing delays;

• Restricted access during maintenance;

• Technical or connectivity problems;

• Unexpected system interruptions;

• Security-related incidents.

We also take reasonable steps to present product information clearly and maintain accurate descriptions of our baby and maternity product collections.

However, certain differences between website presentations and delivered products may occur due to circumstances such as:

• Normal manufacturing variations;

• Changes to packaging or product presentation;

• Material or production differences;

• Product updates or improvements;

• Photography, lighting, and image reproduction;

• Differences in individual screen settings.

Product information displayed on the Site is intended to assist customers in making purchasing decisions.

Where a specific product includes additional instructions, warnings, age recommendations, care information, or safety guidance, customers should review and follow the relevant product information.

Except for warranties or guarantees expressly provided by us or required by law, no additional warranties or conditions are created by this section.

Nothing in these Terms limits any consumer protection rights that cannot legally be excluded.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Ravtiko and Hubei Jianyubang Network Technology Co., Ltd. shall not be responsible for indirect, incidental, special, punitive, or consequential losses arising in connection with the use of our website or services, including circumstances involving:

(A) Temporary website unavailability, technical interruptions, processing errors, or limitations affecting online services;

(B) The purchase, storage, handling, or use of baby products, maternity supplies, childcare accessories, or other items offered through the Site;

(C) Unauthorized access to, modification of, loss of, or damage to information or data;

(D) Problems involving independent payment processors, delivery companies, communication networks, external platforms, or third-party technologies;

(E) Circumstances beyond our reasonable ability to prevent or control.

Any exclusion or limitation under this section applies only where permitted by the laws governing the relevant transaction.

Nothing in these Terms shall exclude or restrict liability that cannot legally be excluded or restricted.

Where permitted by applicable law, claims arising from the use of the Site or products purchased through Ravtiko should generally be brought within one (1) year from the date the relevant claim arises, unless a longer period is required by applicable law.

8. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Hubei Jianyubang Network Technology Co., Ltd. against reasonable claims, losses, liabilities, damages, expenses, and costs resulting from:

• Your failure to comply with these Terms;

• Your unlawful use of the Ravtiko website or its services;

• Your infringement of another person's intellectual property or other legal rights;

• Your unauthorized or improper use of our website functions or services.

This provision applies only to the extent that the relevant loss or claim results from your actions or failure to comply with applicable obligations.

Nothing in this section requires you to waive mandatory consumer rights or other legal protections that cannot lawfully be waived.

9. Electronic Communications

When you browse Ravtiko, submit an order, or communicate with our customer support team, you acknowledge that certain communications may take place electronically.

Depending on the nature of your interaction, these communications may include:

• Purchase confirmations and order updates;

• Shipping and delivery notifications;

• Customer service correspondence;

• Payment and transaction notices;

• Changes to website policies;

• Important announcements concerning our services.

Where recognized by applicable law, electronic communications may satisfy legal requirements for written notices or records.

You are responsible for ensuring that the email address and other contact information supplied during checkout or subsequent communication remain valid and accessible.

Please check your email regularly for information relating to your orders and inquiries.

10. Intellectual Property Rights Inquiries

Ravtiko respects the intellectual property rights of individuals and businesses.

If you believe that any material published on our website improperly uses or infringes your copyright, trademark, or another legally protected right, you may submit a written notice to our customer service team.

To help us review your inquiry, please provide the following information where applicable:

• Your physical or electronic signature;

• Identification of the copyrighted, trademarked, or otherwise protected material;

• The specific website page or location where the disputed material appears;

• Your full name and relevant contact details;

• A working email address and telephone number;

• An explanation of the rights involved and why you believe the use is unauthorized.

We may contact you to request further documentation or clarification when reasonably necessary to assess the matter.

All reports will be considered in accordance with applicable intellectual property laws and relevant legal requirements.

11. Circumstances Beyond Our Reasonable Control

Ravtiko shall not be considered responsible for delays, interruptions, or failures to perform obligations when such circumstances result from events outside our reasonable control.

Examples may include:

• Natural disasters and extreme weather conditions;

• Public health emergencies;

• Government restrictions or official actions;

• Labor disputes or industrial disruptions;

• Transportation and logistics interruptions;

• Delays caused by shipping carriers;

• Manufacturing or supply chain disruptions;

• Internet, telecommunications, or network failures;

• Power outages or infrastructure problems;

• Other unforeseen circumstances that cannot reasonably be prevented.

If an event of this nature affects an order or our ability to provide a service, we will make reasonable efforts to communicate relevant information and provide appropriate assistance.

The duration and impact of such circumstances may vary depending on the nature of the event.

12. Product Ownership and Delivery Risk

The transfer of ownership and responsibility for products purchased through Ravtiko shall be determined in accordance with applicable law and the arrangements governing the relevant shipment.

Depending on the circumstances, delivery responsibilities may be affected by:

• The shipping service selected for the order;

• The terms and requirements of the delivery carrier;

• The actual status of the shipment;

• Applicable consumer protection and commercial laws.

This section does not override mandatory legal protections relating to delivery, ownership, or responsibility for purchased products.

If an order arrives damaged, is delayed, or cannot be located, customers should contact our support team and refer to the Shipping Policy and Return & Refund Policy for the applicable procedures.

13. Governing Law and Dispute Resolution

These Terms of Service, together with transactions conducted through the Ravtiko website, shall be interpreted in accordance with the applicable laws governing the relevant relationship and transaction.

Where permitted by law, disputes concerning these Terms, access to the Site, or purchases made through our online store may be brought before a court or other competent authority with appropriate jurisdiction.

The applicable legal requirements may vary depending on the customer's location and the nature of the transaction.

Nothing in this section is intended to remove, reduce, or restrict mandatory consumer rights or legal protections available under applicable law.

14. Severability and Transfer of Rights

If any provision contained in these Terms is determined by a competent court or authority to be unlawful, invalid, or unenforceable, that provision shall be adjusted or removed only to the extent necessary to address the issue.

The remaining provisions will continue to apply to the extent that they remain legally valid and enforceable.

You may not transfer or assign your rights or responsibilities under these Terms to another party without obtaining any approval required by applicable law.

Hubei Jianyubang Network Technology Co., Ltd. may transfer or assign its rights and obligations where legally permitted, provided that such transfer does not unlawfully diminish the rights or protections available to customers.

15. Entire Agreement and Related Policies

These Terms of Service, when read together with the policies and notices published on the Ravtiko website, constitute the applicable agreement concerning your use of the Site and the services made available through it.

Related policies may include:

• Privacy Policy;

• Shipping Policy;

• Return & Refund Policy;

• Terms of Purchase;

• Other relevant website policies and notices.

Each applicable policy should be considered together with these Terms when reviewing your rights and responsibilities as a customer.

To the extent permitted by applicable law, these documents supersede previous communications or arrangements concerning the same subject matter.

If any provision in these Terms conflicts with a mandatory legal requirement, the applicable legal requirement shall take precedence.

16. Company Details and Customer Support

For questions concerning these Terms of Service, product information, orders, website policies, or other matters relating to Ravtiko, you may reach our customer service team through the following contact details.

Brand Name:
Ravtiko

Legal Company Name:
Hubei Jianyubang Network Technology Co., Ltd.

Business Address:
Room 804, 8th Floor, Hanke Building, No. 44 Jianshe North Street, Chang'an District, Shijiazhuang City, Hebei Province, China.

Customer Support Email:
service@ravtiko.com

Customer Service Phone:
+86 27 87376256

We welcome customer inquiries and will make reasonable efforts to provide assistance with questions relating to our products, orders, and website services.