Privacy Policy

Effective Date: October 2026

At Ravtiko, we understand the importance of protecting the personal information entrusted to us by our customers and website visitors.

This Privacy Policy describes the types of information we may obtain, how that information is used and maintained, and the circumstances under which it may be disclosed when you browse our website, purchase baby and maternity products, communicate with our support team, or use our online services.

Ravtiko is operated by Hubei Jianyubang Network Technology Co., Ltd.

We aim to manage personal information in a responsible and transparent manner and to apply reasonable safeguards throughout our business operations.

By accessing or using our website, you acknowledge the information practices outlined in this Privacy Policy.

1. Categories of Personal Information We Collect

The information we collect depends on the way you interact with Ravtiko, the services you use, and whether you complete a purchase or submit information through our website.

Information Submitted by Customers

When you place an order, request assistance, complete a form, or otherwise communicate with us, we may receive personal information such as:

  • Your full name;

  • Email address;

  • Contact telephone number;

  • Shipping and delivery address;

  • Billing address;

  • Purchase and transaction details;

  • Selected baby care and maternity products;

  • Messages exchanged with our customer support team;

  • Other details that you voluntarily choose to provide.

We use relevant information to manage purchases, coordinate deliveries, respond to inquiries, administer return and refund requests, and provide services associated with your shopping experience.

Payment-Related Information

Transactions completed through Ravtiko may involve independent payment processors or other authorized payment service providers.

Where payment details are collected and handled directly by these providers, we do not retain complete payment card numbers, card security codes, or full payment authentication credentials within our own systems.

The relevant payment provider may collect, process, and retain payment information according to its own privacy notices, contractual arrangements, and security procedures.

Customers should consult the applicable provider's privacy information for further details about its payment data practices.

Information Collected Through Website Activity

When you access our website, certain technical and usage-related information may be recorded automatically.

Depending on the technology used, this information may include:

  • Internet Protocol (IP) address;

  • Browser type and version;

  • Device characteristics;

  • Operating system;

  • Pages and product listings viewed;

  • Interactions with website features;

  • Referring websites or traffic sources;

  • Approximate geographical information derived from technical data;

  • Dates and times of website visits or activities.

We may use different technologies to obtain this information, including:

  • Cookies;

  • Tracking pixels;

  • Website analytics tools;

  • Server records and logs;

  • Other comparable tracking technologies.

These tools help us understand how visitors use the website, identify technical issues, maintain essential functions, and evaluate opportunities to improve the online shopping experience.

2. Purposes for Using Personal Information

Information collected through Ravtiko may be used for several purposes connected with our retail operations, customer relationships, website administration, and legal responsibilities.

Order Administration and Fulfillment

Relevant information allows us to:

  • Receive and process purchase requests;

  • Verify submitted order details;

  • Prepare baby and maternity products for dispatch;

  • Coordinate delivery services;

  • Send purchase confirmations;

  • Provide shipment and tracking updates;

  • Review return, refund, and cancellation requests;

  • Address questions concerning existing purchases.

Customer Service and Communication

We may refer to customer information when providing assistance with:

  • Questions about baby care and maternity products;

  • Product specifications and availability;

  • Order status and transaction details;

  • Delivery arrangements and shipping updates;

  • Return and refund inquiries;

  • Payment-related concerns;

  • Other requests connected with our online store.

Website Maintenance and Service Development

Information about website activity may help us:

  • Maintain the availability and functionality of our website;

  • Improve page organization and navigation;

  • Understand general customer browsing patterns;

  • Evaluate the presentation of product listings;

  • Review website performance;

  • Identify areas where our services may be improved.

Security, Verification, and Fraud Prevention

Where reasonably necessary, we may use relevant information to:

  • Review and verify transactions;

  • Detect unusual or suspicious purchasing behavior;

  • Identify potentially unauthorized activity;

  • Protect customer accounts and information;

  • Maintain the security of website systems;

  • Investigate suspected misuse or fraudulent transactions.

Legal and Business Administration

Personal information may also be processed when necessary to:

  • Fulfill applicable legal or regulatory obligations;

  • Maintain appropriate transaction and business records;

  • Respond to valid legal or governmental requests;

  • Apply our published policies and agreements;

  • Protect the rights, safety, and legitimate interests of Ravtiko, our customers, and other relevant parties.

3. Cookies and Related Tracking Tools

Our website may place cookies or use similar technologies on your browser or device to support essential functions and understand how visitors interact with Ravtiko.

Depending on their purpose, these technologies may help us:

  • Retain information associated with your shopping cart;

  • Remember certain browsing preferences;

  • Support checkout and purchasing functions;

  • Measure visitor traffic;

  • Evaluate website performance;

  • Understand interactions with product pages;

  • Assist with advertising and promotional activities.

Some cookies are necessary for basic website operations. Others may be used for analytics, personalization, or marketing purposes.

You may be able to review, restrict, or disable certain cookies through your browser or device settings.

Please be aware that changing cookie permissions may affect the availability or performance of some website features, including functions related to shopping carts and checkout.

4. Disclosure and Sharing of Personal Information

Ravtiko does not sell customer personal information in exchange for direct monetary payment.

However, certain information may be provided to external service providers when reasonably necessary to operate our online store, complete transactions, or deliver requested services.

Depending on the service involved, these recipients may include:

  • Payment processing companies;

  • Shipping and delivery carriers;

  • Warehousing and fulfillment partners;

  • Website hosting providers;

  • Ecommerce platform and technology providers;

  • Customer service systems;

  • Website analytics companies;

  • Marketing and advertising service providers;

  • Security and fraud prevention providers.

We generally share only the information reasonably required for the relevant provider to perform its assigned function.

Personal information may also be disclosed where required by applicable legislation, a valid legal process, a court order, or an authorized governmental request.

Additionally, disclosure may be necessary in certain circumstances to protect our legal interests, business operations, customers, or the security of our services.

5. Information Shared for Shipping and Order Fulfillment

Because Ravtiko offers physical baby products, maternity essentials, and related family care items, completing a purchase may require us to provide certain customer details to fulfillment and transportation partners.

Information shared for these purposes may include:

  • Recipient's name;

  • Shipping destination;

  • Telephone number;

  • Email address, when needed for delivery communication;

  • Purchased product details;

  • Order reference and shipment information.

Such information is used to support order preparation, parcel identification, transportation, delivery coordination, and shipment tracking.

The information provided to these service providers is limited to what is reasonably needed for the relevant fulfillment activity.

6. Protection of Personal Information

We apply reasonable administrative, organizational, and technical safeguards intended to reduce the risk of personal information being:

  • Accessed without authorization;

  • Accidentally lost or destroyed;

  • Improperly used;

  • Disclosed to unauthorized parties;

  • Changed or modified without permission;

  • Processed in an unauthorized manner.

Our website may use SSL encryption or comparable security technologies to help protect information transmitted between visitors and our online services.

Nevertheless, no internet-based communication method, electronic transmission, or data storage system can be guaranteed to provide absolute security.

Customers should also take appropriate precautions when using online services, including protecting their devices, email accounts, passwords, and payment credentials.

7. How Long We Retain Information

Ravtiko retains personal information for periods reasonably necessary to accomplish the purposes described in this Privacy Policy.

The length of time information is maintained may depend on the nature of the information and the requirements of the relevant business activity.

For example, information may need to be retained for:

  • Processing and completing customer purchases;

  • Responding to service requests;

  • Managing returns, refunds, and transaction disputes;

  • Maintaining purchase and accounting records;

  • Identifying and preventing fraudulent activity;

  • Meeting applicable legal, regulatory, or administrative requirements.

When personal information is no longer reasonably required, we may delete it, anonymize it, or dispose of it through appropriate procedures, subject to applicable retention obligations.

8. Children's Privacy

The Ravtiko website is designed for adult visitors, parents, guardians, and other customers purchasing baby and maternity-related products.

Although our products may be intended for use by infants and children, our website is not directed toward children as users.

We do not knowingly collect personal information directly from children under the age of 13.

If we discover that personal information relating to a child under 13 has been collected without appropriate authorization, we will take reasonable steps to investigate and address the situation, including deleting the information where appropriate.

A parent or legal guardian who believes that a child may have submitted personal information through our website may contact us using the details provided in this policy.

9. Privacy Rights of California Residents

Individuals residing in California may be entitled to certain privacy rights under applicable California privacy legislation.

Depending on the circumstances and relevant legal requirements, these rights may include the following.

Right to Know

You may be entitled to request information concerning:

  • The categories of personal information we collect;

  • The sources from which such information is obtained;

  • The purposes for collecting and using personal information;

  • The categories of third parties to whom information may be disclosed.

Right to Access

You may request access to certain personal information maintained by Ravtiko, subject to applicable legal requirements and exceptions.

Right to Correct

You may request that inaccurate personal information be corrected where the applicable privacy laws provide this right.

Right to Delete

You may request the deletion of certain personal information, subject to legal exceptions and any applicable record-retention obligations.

Right to Opt Out

Where applicable, California residents may have the right to opt out of certain forms of personal information sharing associated with advertising or other covered activities.

To submit a privacy-related request, please contact:

Email:
service@ravtiko.com

For security purposes, we may request reasonable information to verify the identity or authority of the person submitting a request before taking action.

Requests will be reviewed and handled in accordance with applicable California privacy requirements.

10. Privacy Rights of European Economic Area Customers

Customers located in the European Economic Area (EEA), and individuals in other jurisdictions with comparable privacy protections, may have additional rights concerning the processing of their personal information.

Depending on the applicable legal framework, these rights may include:

  • Access: Requesting information about personal data held about you;

  • Rectification: Asking us to correct inaccurate or incomplete information;

  • Erasure: Requesting deletion of personal information in circumstances provided by law;

  • Restriction: Asking for certain processing activities to be limited;

  • Objection: Objecting to particular types of data processing where legally permitted;

  • Data Portability: Requesting a copy of certain personal information in a commonly used, machine-readable format where applicable;

  • Withdrawal of Consent: Withdrawing consent where the relevant processing activity relies on your consent.

To exercise an applicable privacy right or ask a question about personal information, please contact:

Email:
service@ravtiko.com

We will review submitted requests and respond in accordance with the applicable privacy laws.

11. Promotional Messages and Marketing Preferences

Ravtiko may provide customers with opportunities to receive promotional and marketing communications.

Depending on the communication preferences selected, these messages may contain information about:

  • Newly introduced baby products;

  • Maternity and mother care collections;

  • Product availability and updates;

  • Special offers and promotional campaigns;

  • Store announcements;

  • Product-related recommendations.

If you no longer wish to receive promotional emails, you may use the unsubscribe option included in applicable marketing communications.

Please note that opting out of marketing communications does not prevent us from sending necessary service-related messages.

These may include communications concerning:

  • Existing purchases;

  • Payment confirmation or transaction matters;

  • Shipment and delivery notifications;

  • Return and refund requests;

  • Responses to customer service inquiries.

Such messages may still be required to complete transactions or provide services you have requested.

12. Third-Party Platforms and External Websites

Certain website functions may be provided through or connected to independent third-party services.

These may include:

  • Payment processing platforms;

  • Shipping and fulfillment systems;

  • Website analytics services;

  • Advertising and promotional platforms;

  • External websites and applications.

Third-party providers may collect or process information according to their own privacy policies and operating procedures.

Ravtiko does not control the independent privacy practices of external services that are not operated by us.

When accessing an external website or submitting information directly to another provider, customers should review the applicable privacy notice to understand how that provider handles personal information.

13. International Processing and Information Transfers

As an online retail business, Ravtiko may engage service providers and business partners operating in different geographical regions.

Consequently, personal information may be accessed, processed, transferred, or stored in a country other than the country where you normally reside.

Privacy and data protection requirements may differ between jurisdictions.

Where applicable laws require additional safeguards for international transfers, we will take reasonable measures intended to protect personal information in accordance with those requirements.

14. Revisions to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business activities, website services, technology, or applicable legal obligations.

Updates may relate to matters such as:

  • Changes in how our store operates;

  • New website features or functions;

  • Updates to product collections and services;

  • Changes in information processing technologies;

  • Adjustments to privacy and security procedures;

  • New or revised legal requirements.

When a revised version is published, the effective date shown at the beginning of the policy will be updated where appropriate.

We encourage visitors and customers to review this page periodically so they remain informed about our current privacy practices.

15. Privacy Questions and Contact Information

If you would like to ask a question about this Privacy Policy, request information about personal data, or submit a privacy-related inquiry, you may contact Ravtiko through the following official channels.

Brand Name:
Ravtiko

Company Name:
Hubei Jianyubang Network Technology Co., Ltd.

Business Address:
Room 804, 8th Floor, Hanke Building, No. 44 Jianshe North Street, Chang'an District, Shijiazhuang City, Hebei Province, China.

Official Support Email:
service@ravtiko.com

Customer Service Phone:
+86 27 87376256

Ravtiko is operated by Hubei Jianyubang Network Technology Co., Ltd. We will make reasonable efforts to review privacy inquiries and provide assistance in accordance with applicable requirements.