Shipping Policy

Effective Date: October 2026

At Ravtiko, we want every customer to have a clear understanding of how purchases are prepared and delivered. This Shipping Policy outlines our order handling procedures, available delivery services, shipping charges, tracking arrangements, and the steps to take if a delivery issue occurs.

By placing an order through our website, you acknowledge the shipping conditions described below.

1. Order Preparation and Processing

Once your payment has been successfully received and verified, your order will enter our processing system.

Before dispatch, our team may carry out several preparation steps, including:

  • Checking the submitted order details and delivery information;

  • Verifying the availability of the selected items;

  • Collecting the purchased baby care, maternity, and mother & infant products;

  • Preparing suitable protective packaging;

  • Coordinating with the relevant fulfillment and transportation providers.

Our usual processing period is:

1–3 business days after payment confirmation.

Please note that processing times may be longer during weekends, public holidays, promotional periods, or unusually busy order periods.

We aim to prepare purchases within the stated timeframe and arrange dispatch as promptly as reasonably possible.

2. Delivery Estimates

For orders shipped to destinations within the United States, the current estimated transit time is:

United States: 7–15 business days

This estimate applies after the package has been dispatched. It does not include the order preparation period described in Section 1.

The time required for a shipment to reach its destination may depend on several circumstances, such as:

  • The distance and location of the delivery address;

  • The operating schedules of transportation providers;

  • Local delivery arrangements;

  • Weather conditions and public holidays;

  • Customs inspections or other applicable procedures;

  • Unexpected transportation or logistical interruptions.

All delivery periods are provided as general estimates. They are not guaranteed arrival dates.

3. Shipping Options and Charges

Ravtiko currently offers the following shipping arrangements for eligible orders delivered within the United States.

Standard Shipping

Delivery Charge: $3.99

This option applies to orders with a qualifying order value of:

$0.00–$39.96

Free Standard Shipping

Delivery Charge: FREE

Customers may qualify for complimentary standard shipping when their eligible order value reaches:

$39.97 or above

If your purchase meets the applicable threshold, the free shipping option will be presented at checkout.

Express Delivery

Delivery Charge: $6.99

An express shipping option may be offered for certain delivery locations and eligible purchases.

Where available, the applicable fee and shipping selection will appear during checkout before you finalize your payment.

The shipping option selected and confirmed at checkout will determine the applicable delivery charge for your order.

Shipping prices, qualifying order values, and promotional arrangements may be revised periodically. Any applicable shipping conditions displayed during the purchase process will govern the relevant transaction.

4. Order Fulfillment and Shipping Origins

To manage product availability and delivery arrangements, Ravtiko may coordinate with multiple inventory facilities, fulfillment partners, and independent logistics companies.

The location from which an order is dispatched may depend on:

  • The availability of the purchased products;

  • Current inventory distribution;

  • The destination entered at checkout;

  • The fulfillment arrangements applicable to individual items.

For this reason, we cannot guarantee that every purchase will originate from one particular warehouse unless a specific dispatch location has been expressly confirmed.

If an order includes several baby care or maternity products, the items may occasionally be prepared at different facilities and sent in separate packages.

5. Shipment Confirmation and Tracking

After your package has been handed over for transportation and tracking details become available, we will generally send a shipment notification to the email address associated with your purchase.

Depending on the shipping provider, the notification may contain:

  • Your shipment tracking reference;

  • The name of the delivery carrier;

  • A tracking webpage or available shipment status information.

Please allow some time for tracking records to appear after dispatch. Initial shipment scans may not be visible immediately, as carriers require time to receive and register package information.

If you cannot locate your shipment or need help understanding its tracking status, contact us at:

Email: service@ravtiko.com

For faster assistance, please include:

  • Your order reference number;

  • The name associated with the purchase;

  • Your checkout email address.

Our support team will use these details to identify the relevant order and review the available delivery information.

6. Delivery Delays and Unexpected Circumstances

Although we work to arrange shipments within the estimated timeframes, certain events may affect transportation and final delivery.

Examples of possible disruptions include:

  • Delays in carrier collection or distribution;

  • Transportation network interruptions;

  • Customs examinations or clearance procedures;

  • Severe weather conditions;

  • Public holidays and seasonal demand;

  • Temporary disruptions within the logistics network;

  • Other circumstances outside our reasonable control.

If your shipment appears to be taking longer than expected, we recommend contacting our customer service department with your order details.

We will review the available shipment records, check the latest tracking information, and assist with reasonable follow-up where possible.

7. Missing, Lost, or Unlocated Packages

If your tracking information remains unchanged for an extended period, or you have reason to believe that a shipment has not reached its intended destination, please notify Ravtiko.

To help us investigate, provide your order number and any relevant delivery information.

Our review may involve:

  • Checking the original purchase and fulfillment records;

  • Examining the latest available carrier updates;

  • Making inquiries with the relevant logistics provider;

  • Requesting additional details or documentation when necessary.

If the investigation confirms that a package has been lost or a shipping problem has occurred, we will assess the circumstances and determine an appropriate resolution in accordance with our policies and applicable law.

Depending on the findings, possible arrangements may include:

  • Sending a replacement package;

  • Issuing an eligible refund;

  • Providing another suitable resolution.

Any resolution will take account of the nature of the shipping issue and the customer's rights under applicable consumer protection laws.

8. Customer Responsibility for Shipping Details

Customers must ensure that all delivery information entered during checkout is complete and correct.

The information required for successful delivery may include:

  • Recipient's full legal name;

  • Street number and street name;

  • Apartment, building, or unit details, where applicable;

  • City and state;

  • ZIP code or postal code;

  • A valid contact email or telephone number.

If you discover an error after submitting your purchase, please contact our support team immediately.

We will try to make reasonable corrections if the order has not yet entered the fulfillment or dispatch stage.

However, once a package has been prepared, transferred to a shipping carrier, or entered the transportation network, modifications may no longer be available.

To the extent permitted by applicable law, Ravtiko is not responsible for delivery complications directly resulting from incorrect or incomplete information supplied by the customer.

9. Undeliverable Orders and Delivery Attempts

Successful delivery may depend on the accuracy of the shipping address and the recipient's ability to receive the package.

A shipment may be classified as undeliverable or returned to the relevant facility in situations such as:

  • The delivery address cannot be located;

  • Essential address information is missing;

  • The carrier cannot complete repeated delivery attempts;

  • The recipient refuses the shipment;

  • A package is not collected within the carrier's required collection period.

If tracking indicates that your shipment has been returned or could not be delivered, please contact our customer service team for further assistance.

Where a new shipment is requested because of inaccurate information originally provided by the customer, additional delivery charges may apply where permitted by law.

Any applicable reshipping arrangements will be reviewed according to the circumstances of the order.

10. Customs Charges, Duties, and Taxes

For shipments crossing international borders, additional charges may be imposed by the destination country's customs or tax authorities.

Depending on the applicable regulations, these charges may include:

  • Import duties;

  • Customs handling fees;

  • Value-added tax (VAT);

  • Local taxes;

  • Other government-imposed import charges.

Unless a charge is expressly included in the purchase price or identified during checkout, such amounts are separate from the shipping fees collected by Ravtiko.

Customs procedures, inspection requirements, and import regulations are determined by the relevant authorities. These processes may also affect the time required for a package to be delivered.

Where international shipping is available, applicable delivery options and relevant information will be presented during checkout.

11. Orders Delivered in Multiple Packages

Certain purchases may be fulfilled through more than one shipment, particularly when an order contains multiple baby products, maternity essentials, or items held at separate inventory locations.

Separate deliveries may be arranged when:

  • Products are stored in different fulfillment facilities;

  • Individual items become ready for dispatch at different times;

  • The logistics requirements differ between products;

  • Separate packaging is necessary for fulfillment purposes.

When this happens, customers should be aware that:

  • Items from one purchase may arrive in separate parcels;

  • Each parcel may have its own tracking reference;

  • Delivery dates may differ between packages.

Receiving one parcel before the others does not automatically indicate that the remaining products have been omitted.

Where tracking information is available for individual packages, the corresponding shipment details will be provided.

12. Customer Service and Contact Details

For assistance with shipping arrangements, delivery charges, order preparation, tracking information, delayed shipments, or missing packages, please reach our customer support team through the following channels.

Brand Name:
Ravtiko

Company Name:
Hubei Jianyubang Network Technology Co., Ltd.

Business Address:
Room 804, 8th Floor, Hanke Building, No. 44 Jianshe North Street, Chang'an District, Shijiazhuang City, Hebei Province, China.

Customer Support Email:
service@ravtiko.com

Customer Service Phone:
+86 27 87376256

Ravtiko is operated by Hubei Jianyubang Network Technology Co., Ltd. We will make reasonable efforts to assist customers with shipping questions and order-related concerns.