Terms of Purchase

Effective Date: October 2026

Thank you for choosing Ravtiko.

These Terms of Purchase explain the conditions that apply to purchases made through our online store, including product selection, order submission, payment, fulfillment, cancellations, returns, and customer responsibilities.

By completing a purchase on our website, you acknowledge that you have reviewed and agreed to these purchasing conditions, together with our other applicable store policies, including the Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.

1. Store Ownership and Company Details

All purchases submitted through the Ravtiko website are handled by the company operating our online store.

Brand Name:
Ravtiko

Company Name:
Hubei Jianyubang Network Technology Co., Ltd.

Ravtiko is an online retail brand operated by Hubei Jianyubang Network Technology Co., Ltd.

The company manages the website and coordinates the activities associated with online shopping, including order administration, transaction handling, fulfillment arrangements, and customer assistance.

References to "Ravtiko," "we," "us," or "our" throughout these purchasing conditions refer to the online store and its operating company, as appropriate.

2. Product Listings and Website Representations

Ravtiko provides a selection of baby and maternity essentials, mother and infant care items, childcare accessories, and other practical products intended for everyday family use.

We aim to present product listings with clear and useful information so customers can make informed purchasing decisions.

Depending on the product, the information displayed on our website may cover:

  • Product descriptions and general characteristics;

  • Photographs and visual representations;

  • Materials and construction details;

  • Functional features and product specifications;

  • Available sizes and dimensions;

  • Directions for use;

  • Cleaning and maintenance recommendations;

  • Listed prices and applicable promotional pricing;

  • Stock status and product availability;

  • Available colors, designs, or product variations.

Although reasonable care is taken when preparing product listings, certain differences may occur as a result of manufacturing changes, updated packaging, production batches, photography, lighting, or individual screen settings.

Minor presentation differences do not necessarily mean that a product is faulty.

If an item you receive is damaged, defective, incorrect, missing components, or substantially inconsistent with the description provided at the time of purchase, please contact our customer service team so that the matter can be reviewed.

3. Customer Details and Checkout Requirements

When purchasing through Ravtiko, you must provide the information necessary for us and our service providers to process your transaction and arrange delivery.

Depending on the order, this may include:

  • Your full name;

  • Complete delivery address;

  • Email address;

  • Contact telephone number;

  • Billing details;

  • Required payment information.

Before submitting payment, please check the contents of your shopping cart and confirm that all purchase details are correct.

In particular, review:

  • The product and selected item;

  • The chosen size, color, style, or other variation, where applicable;

  • The quantity requested;

  • Your preferred shipping service;

  • The destination address;

  • The final amount payable.

Customers are responsible for reviewing their submitted information before completing checkout.

Missing or inaccurate details may affect payment verification, order preparation, customer communication, or successful delivery.

4. Submission, Confirmation, and Order Acceptance

Once you complete checkout, Ravtiko will receive your purchase request.

An order confirmation message may be sent to the email address provided during checkout. This message serves as an acknowledgment that your order details have been received.

Receiving a confirmation email does not necessarily mean that the order has passed every verification step, entered fulfillment, or been handed over to a shipping carrier.

We may review submitted purchases before accepting them for fulfillment.

In certain circumstances, an order may need to be declined, placed on hold, or cancelled, including situations involving:

  • Incorrect or inconsistent product or pricing information;

  • Products that are no longer available;

  • Payment authorization problems;

  • Incomplete, inaccurate, or unverifiable customer details;

  • Suspected fraudulent or unauthorized purchasing activity;

  • Technical errors or operational difficulties.

If an order is cancelled after payment has already been collected, any refund due will generally be issued to the original payment method, subject to applicable payment procedures and legal requirements.

Where additional information is required, we may contact the customer before determining the next appropriate step.

5. Payment Methods and Authorization

Payment must be successfully authorized before an order can proceed to fulfillment.

The payment methods currently supported for your purchase will be displayed on the checkout page.

By submitting payment, you confirm that:

  • The payment details you provide are accurate;

  • Your selected payment method is valid;

  • You are authorized to use that payment method;

  • Your billing information is complete and correct.

Some transactions may be handled by independent third-party payment processors or financial service providers.

Where payment information is collected and processed directly by an authorized payment provider, Ravtiko does not retain complete payment card numbers, security codes, or full payment authentication credentials within its own systems.

Payment authorization, verification, and settlement procedures may depend on the requirements of the selected provider.

6. Product Prices, Promotional Offers, and Discounts

Prices displayed on the Ravtiko website are subject to change as products and promotional arrangements are updated.

The applicable purchase amount will be presented during checkout before you confirm your order.

Depending on the transaction, the final amount may consist of:

  • The price of the selected products;

  • Applicable shipping charges;

  • Taxes required by law;

  • Other charges clearly identified before purchase.

Promotional codes, temporary discounts, special offers, and campaign pricing may be subject to individual eligibility conditions, usage restrictions, or expiration dates.

Unless a particular offer expressly allows otherwise, separate promotions may not always be combined.

The pricing and promotional conditions confirmed during completed checkout will generally apply to the relevant purchase.

If a pricing or promotional error is identified, the matter will be handled in accordance with Section 15 and applicable consumer protection requirements.

7. Shipping Arrangements and Delivery

The preparation, dispatch, transportation, and tracking of purchased products are managed according to our Shipping Policy.

For eligible deliveries within the United States, our current shipping arrangements include the following options.

Standard Shipping

Shipping Charge: $3.99

Available for qualifying order values between:

$0.00 and $39.96

Free Standard Shipping

Shipping Charge: FREE

Available when the qualifying order value reaches:

$39.97 or above

Express Delivery

Shipping Charge: $6.99

Express shipping may be offered for selected destinations. Availability will be indicated during checkout when this service can be selected.

The shipping method and corresponding charge displayed at checkout will apply to the relevant order.

Following dispatch, shipment tracking information may be supplied when available.

Delivery progress and estimated arrival times can be influenced by various factors, including:

  • Carrier operating schedules;

  • Transportation and distribution conditions;

  • Customs checks, where applicable;

  • Weather-related disruptions;

  • Public holidays;

  • Local delivery arrangements;

  • Other events beyond our reasonable control.

For further details about delivery arrangements, please consult the Shipping Policy.

Customers who need shipping assistance can contact:

Email: service@ravtiko.com

8. Requests to Modify Existing Orders

If you need to make a correction or request an adjustment after submitting an order, please contact Ravtiko as soon as possible.

Depending on the stage of processing, requested changes may involve:

  • Correcting the delivery address;

  • Revising a selected product option;

  • Changing the requested quantity;

  • Asking for the order to be cancelled.

We will consider modification requests based on the current fulfillment status.

Please understand that orders may enter preparation shortly after confirmation. Once packaging, dispatch arrangements, or carrier handover have begun, some changes may no longer be practical or possible.

If the requested adjustment cannot be made, customers may refer to our Return & Refund Policy to review the options available after delivery.

9. Cancellation Requests

Customers who no longer wish to proceed with a purchase should contact our support team promptly after placing the order.

We will make reasonable efforts to review and process cancellation requests before the order enters preparation or is transferred for shipment.

The availability of cancellation depends on the order's actual processing status.

Once an order has entered fulfillment or has been dispatched, it may no longer be possible to stop the shipment or cancel the transaction.

Where a cancellation is approved before dispatch, any eligible refund will generally be returned through the original payment method.

If the package has already been shipped and cancellation is no longer available, customers may review the applicable return procedures after receiving the goods.

All cancellation requests remain subject to applicable consumer rights and legal requirements.

10. Returns, Refunds, and Concerns About Purchased Items

Requests involving returned merchandise, refunds, or product-related problems are governed by our Return & Refund Policy.

Customers should consult that policy for the applicable requirements concerning:

  • Which purchases qualify for a return;

  • The permitted return request period;

  • How return authorization is obtained;

  • Applicable return shipping arrangements;

  • Refund eligibility and processing;

  • Expected refund handling procedures.

If a baby care product, maternity essential, or other purchased item arrives damaged, defective, incorrect, incomplete, or materially different from its advertised description, please notify our customer support team promptly.

To help us understand the situation, we may request additional supporting details, such as photographs, videos, or a description of the problem.

Each case will be assessed based on the available information, the relevant store policies, and applicable consumer protection laws.

11. Stock Levels and Product Availability

Product listings on Ravtiko reflect the availability information accessible to our store at the time of display.

However, inventory conditions may change because of:

  • Changes in stock levels;

  • Supplier availability;

  • Variations in customer demand;

  • Fulfillment and inventory adjustments;

  • Other operational circumstances.

In some cases, an item may become unavailable after an order has been submitted.

If this happens, we may contact the customer to discuss the available alternatives.

Depending on the circumstances, possible arrangements may include:

  • Waiting until the item becomes available again;

  • Choosing another available product;

  • Removing the unavailable item from the order;

  • Receiving an applicable refund for the affected purchase.

We will not intentionally substitute a materially different product for the item originally ordered without obtaining the customer's approval.

12. Product Information and Responsible Use

Before using a purchased item, customers should review the product information and any accompanying instructions supplied with it.

For baby and maternity products, relevant information may include:

  • Product characteristics and descriptions;

  • Material composition;

  • Age suitability or age recommendations, where applicable;

  • Directions for proper use;

  • Safety notices and precautions;

  • Cleaning, storage, and maintenance guidance;

  • Other product-specific instructions.

Customers should select products according to their intended needs and follow the instructions and precautions provided for each item.

Where an item is intended for babies, infants, or young children, particular attention should be paid to the applicable age guidance, safety information, and supervision recommendations.

If you have questions about a product's listed features or instructions, you may contact our customer service team for clarification.

13. Customer Obligations When Making a Purchase

By submitting an order through Ravtiko, customers agree to take reasonable care when selecting products and providing the information required for a transaction.

Customer responsibilities include:

  • Reviewing the available product description before purchasing;

  • Checking that the selected item is suitable for its intended purpose;

  • Entering accurate billing and delivery details;

  • Providing any information necessary for successful delivery;

  • Monitoring shipment notifications and available tracking updates;

  • Reading and following relevant product instructions and care recommendations.

If an issue arises involving an order, payment, delivery address, or product description, customers should contact us promptly so that the relevant matter can be reviewed.

These responsibilities do not remove or reduce any mandatory rights provided to customers under applicable law.

14. Reporting Unauthorized or Incorrect Payments

If you notice a transaction associated with Ravtiko that you do not recognize, believe has been duplicated, or consider incorrect, please notify our customer service department as soon as possible.

To assist with reviewing the transaction, we may request reasonable information relating to the relevant order or payment.

Depending on the nature of the issue, customers may also need to contact the financial institution or payment service responsible for the transaction, such as:

  • Their bank;

  • The issuing company of their payment card;

  • Their digital wallet provider;

  • The relevant payment processing service.

Providing accurate transaction information may help the parties involved identify and investigate the issue more efficiently.

15. Website Errors, Corrections, and Order Adjustments

We make reasonable efforts to maintain accurate product listings, prices, availability details, and other information displayed on our website.

Nevertheless, unintended mistakes or technical inaccuracies may occasionally appear.

These may involve:

  • Spelling or typographical mistakes;

  • Incorrectly displayed product prices;

  • Incomplete or inaccurate product descriptions;

  • Outdated inventory information;

  • Other errors affecting website content or purchasing information.

When we identify an error, we may correct the affected information or update the relevant website listing.

If a significant error has an impact on an order that has already been submitted, we may contact the customer to explain the situation and discuss the available options.

Depending on the circumstances, these options may include:

  • Proceeding with the purchase based on corrected and confirmed information;

  • Cancelling the affected order and providing an applicable refund.

Any correction or cancellation will be handled in accordance with applicable law and mandatory customer protections.

16. Company and Customer Support Information

For questions relating to product listings, purchases, payment arrangements, order modifications, cancellations, delivery matters, or these Terms of Purchase, please contact our customer service team.

Our official store contact information is provided below.

Brand Name:
Ravtiko

Company Name:
Hubei Jianyubang Network Technology Co., Ltd.

Business Address:
Room 804, 8th Floor, Hanke Building, No. 44 Jianshe North Street, Chang'an District, Shijiazhuang City, Hebei Province, China.

Customer Support Email:
service@ravtiko.com

Customer Service Phone:
+86 27 87376256

Ravtiko is operated by Hubei Jianyubang Network Technology Co., Ltd. We welcome inquiries concerning purchases and will make reasonable efforts to assist customers with their order-related questions.