Return Policy

Effective Date: October 2026

Thank you for shopping at Ravtiko.

We want customers to feel confident when purchasing our baby care products, maternity essentials, and mother & infant accessories. We understand that situations may arise where an order needs to be returned, a refund requested, or a product-related concern addressed.

This policy explains the conditions for eligible returns, refund procedures, order cancellations, and the assistance available when products arrive damaged, defective, or different from what was ordered.

Ravtiko is operated by Hubei Jianyubang Network Technology Co., Ltd.

For assistance with a return or refund, please contact:

Customer Support Email:
service@ravtiko.com

When submitting a request, please include your Order ID and the email address associated with your purchase. This information helps us identify your transaction and review your situation.

1. Our 180-Day Return Guarantee

Ravtiko offers a 180-Day Return Guarantee for eligible purchases.

Customers may submit a return request within:

180 calendar days from the date the order is delivered.

Requests received after this period may not qualify for a return under this policy, except where a longer period or additional rights are required by applicable law.

All returns must be submitted to our customer service team for review before any merchandise is shipped back.

Once your request has been reviewed, we will provide the applicable return approval and instructions.

The return period does not remove any mandatory consumer rights available under applicable laws.

2. Conditions for Return Eligibility

To help maintain appropriate product quality and hygiene standards, returned merchandise must satisfy the relevant eligibility requirements.

For returns requested because of a change of preference, the product should generally meet the following conditions:

• It has not been used or worn;

• It remains in its original condition;

• Original packaging is included where available;

• All supplied accessories, attachments, manuals, and components are included;

• The item is returned in a condition suitable for inspection and, where applicable, resale.

Additional Considerations for Baby and Maternity Products

Certain baby care, infant, and mother care products require additional attention because of hygiene and safety considerations.

Products that have been used, washed, altered, damaged after delivery, or returned in an unsuitable condition may not qualify for change-of-mind returns.

However, these conditions do not automatically exclude products that arrive with verified defects, transportation damage, incorrect specifications, or fulfillment errors.

Return requests may still be reviewed when an item is:

• Damaged during transportation;

• Defective when received;

• Different from the product originally ordered;

• Missing important accessories or components;

• Substantially inconsistent with its website description.

Each case will be evaluated according to the product condition, order information, reason for return, and applicable consumer protection requirements.

3. Products Received with Damage, Defects, or Errors

If an item arrives in an unsatisfactory condition, please notify Ravtiko as soon as reasonably possible.

This includes purchases involving:

• Visible shipping damage;

• Manufacturing or product defects;

• Incorrect product deliveries;

• Missing components or accessories;

• Significant differences from the advertised product information.

To help us investigate the matter, our team may request some or all of the following:

• Your Order ID;

• Full name associated with the purchase;

• Checkout email address;

• A written explanation of the problem;

• Photographs or video evidence showing the affected product, where necessary.

Once the information has been reviewed, we will determine an appropriate way to address the issue.

Depending on the circumstances, possible resolutions may include:

• Providing a replacement product;

• Issuing an eligible refund;

• Arranging an approved return;

• Offering another suitable solution.

For verified problems involving product defects, delivery damage, incorrect fulfillment, missing components, or substantial product discrepancies, Ravtiko will provide an appropriate resolution without requiring the customer to bear additional costs for resolving the confirmed issue.

The specific resolution will depend on the nature of the problem and applicable legal requirements.

4. Returns Due to a Change of Mind

We understand that customers may occasionally reconsider a purchase after receiving an item.

For this reason, eligible change-of-mind return requests may be submitted within the 180-day return period.

Examples include:

• No longer requiring the purchased item;

• Selecting an unsuitable product;

• Changing personal preferences after completing the purchase.

These requests are subject to the product condition and eligibility requirements described in Section 2.

For preference-based returns:

• The product should generally remain unused and complete;

• Customers are normally responsible for the cost of return shipping;

• Original delivery charges paid at checkout may not be refundable unless required by applicable law or otherwise approved by Ravtiko.

Because certain baby and maternity products involve hygiene considerations, used items may not qualify for change-of-mind returns.

Please contact our team before arranging the return of any product.

5. How to Request a Return

All return requests must first be submitted to our customer service department.

Please send your request to:

Email:
service@ravtiko.com

For a more efficient review, include the following information:

• Order ID or purchase reference;

• Name of the product you wish to return;

• Reason for requesting the return;

• Customer name;

• Email address used during checkout;

• Relevant photographs, videos, or additional supporting information when requested.

After receiving your message, our team will review the purchase details and explain the available next steps.

Please wait for confirmation before sending any merchandise back.

Products returned without prior authorization may require additional verification and could experience processing delays.

6. Approved Return Instructions and Destination

Once a return request has been accepted, our customer service team will communicate the necessary return arrangements.

Depending on the case, the instructions may include:

• The authorized return facility address;

• Applicable shipping arrangements;

• A return reference or identification number;

• Packaging and preparation requirements;

• Other information necessary to complete the return.

Please be aware that our registered business address may differ from the facility designated to receive returned products.

Do not send merchandise to the company's registered address unless our customer service team has specifically instructed you to do so.

Sending a package to an unapproved destination may make it difficult to identify, locate, or process your return.

Always follow the return details provided for your particular order.

7. Responsibility for Return Shipping Fees

The party responsible for return transportation costs is determined by the reason for the return and the circumstances of the purchase.

Change-of-Mind or Preference-Based Returns

For eligible returns initiated because a customer has changed their mind or no longer wants the item:

• The customer is generally responsible for the return shipping expense;

• The customer must follow the approved return instructions;

• Original outbound shipping charges may not be refunded unless otherwise required by law or approved by Ravtiko.

Damaged, Defective, or Incorrect Products

Where an item is confirmed to have arrived damaged, defective, incorrectly supplied, incomplete, or materially different from its advertised description, Ravtiko will review the issue and arrange an appropriate resolution.

Depending on the situation, this may involve a replacement, refund, or approved return arrangement.

Customers should contact our team and receive authorization before arranging the shipment of any returned merchandise.

8. Returned Product Review and Inspection

After a returned package reaches the authorized return facility, the product may undergo an inspection before the return is finalized.

The review may involve checking:

• The overall physical condition of the item;

• Whether the original packaging is included, where applicable;

• Whether supplied accessories and components are present;

• Whether the returned merchandise corresponds to the original purchase;

• Whether the applicable return conditions have been satisfied.

For requests involving damaged, defective, incomplete, or incorrectly supplied products, the review will also consider the information and evidence submitted by the customer.

Following the inspection and assessment, our team will determine the appropriate next step under this policy.

9. Refund Approval and Processing

When a refund has been approved, it will generally be directed to:

The original payment method used during checkout.

For returns requiring the merchandise to be shipped back, our usual refund processing period is:

5–10 business days after the returned product has been received and inspected.

Where Ravtiko approves a refund without requiring the product to be returned, the processing period will begin after the relevant request has been reviewed and approved.

Please note that the time required for the refunded amount to appear in your account may vary.

Your bank, credit card issuer, or payment service provider may need additional time to complete its internal processing procedures.

If a refund has been approved but does not appear within the expected period, we recommend checking with your payment provider and contacting our support team if further assistance is needed.

10. Cancellation of Existing Orders

If you decide that you no longer wish to proceed with an order, please contact Ravtiko as soon as possible.

We will review cancellation requests and make reasonable efforts to stop the order before preparation, fulfillment, or shipment has progressed too far.

Because order processing may begin shortly after payment confirmation, we cannot guarantee that every cancellation request will be successful.

Cancellation Before Dispatch

If the cancellation is accepted before the order has been shipped, any applicable refund will generally be returned to the original payment method.

Cancellation After Dispatch

Once a package has been handed over to the shipping carrier, it may no longer be possible to cancel the shipment.

In such cases, customers may contact our support team to review the applicable return options after delivery.

All cancellation requests are subject to applicable consumer protection laws and any mandatory cancellation rights.

11. Lost Packages and Delivery-Related Problems

If your shipment appears to be missing, tracking information remains unchanged for an unusually long period, or you believe a package has not reached its destination, please notify our customer service team.

To help us investigate, provide:

• Your Order ID;

• Available tracking reference;

• Delivery address information;

• Any relevant details about the shipment.

Our team may review the available order records, examine tracking updates, and communicate with the relevant transportation provider when necessary.

If a shipment is confirmed to have been lost during transportation, we will assess the circumstances and provide an appropriate resolution.

Depending on the findings, this may include:

• Arranging a replacement shipment;

• Issuing an eligible refund;

• Providing another reasonable solution.

Each case will be considered individually using the available shipping and transaction information.

12. Company and Customer Support Information

For assistance with returns, refunds, cancellation requests, damaged products, incorrect deliveries, or other purchase-related concerns, please contact us through the official channels below.

Brand Name:
Ravtiko

Company Name:
Hubei Jianyubang Network Technology Co., Ltd.

Business Address:
Room 804, 8th Floor, Hanke Building, No. 44 Jianshe North Street, Chang'an District, Shijiazhuang City, Hebei Province, China.

Customer Support Email:
service@ravtiko.com

Customer Service Phone:
+86 27 87376256

Ravtiko is operated by Hubei Jianyubang Network Technology Co., Ltd.

We appreciate your trust in our store and will make reasonable efforts to handle return and refund inquiries clearly and fairly, in accordance with this policy and applicable consumer protection requirements.