Contact Us

Welcome to Ravtiko.

We want every customer to have access to clear information and helpful assistance when shopping for baby care products, maternity essentials, and mother & infant supplies.

Whether you have a question about a product, need help with an existing purchase, or would like clarification about delivery, payments, returns, or refunds, our customer service team is available to assist.

For inquiries concerning an existing purchase, please provide your Order ID whenever possible. Including your order reference helps us identify the relevant transaction and handle your request more efficiently.

Customer Support

Customer Service Email:
service@ravtiko.com

Support Availability:
Monday – Friday
9:00 AM – 6:00 PM (ET)

Expected Response Time:
We generally aim to respond to customer messages within 1–2 business days.

To help us understand your inquiry, please include relevant information such as your order reference, the product concerned, and a short description of the assistance you need.

Providing these details at the beginning of your inquiry can help reduce unnecessary communication and allow our team to review your request more effectively.

Telephone Assistance

Customer Service Phone:
+86 27 87376256

Phone inquiries are generally handled during our regular customer service hours.

Please be aware that telephone charges may vary depending on your telecommunications provider, calling location, and service plan.

Areas Where We Can Help

Our support team can assist with a range of questions and requests, including:

  • Information about baby care and maternity products;

  • Product specifications, materials, dimensions, and usage guidance;

  • Order confirmations and purchase status;

  • Shipping arrangements and parcel tracking;

  • Delivery delays or other transportation concerns;

  • Payment and transaction inquiries;

  • Requests to update or cancel an order;

  • Return and refund procedures;

  • Products received with damage, defects, missing parts, or incorrect specifications;

  • General questions about Ravtiko and our online store.

Return and Refund Assistance

If you wish to return a purchased product, please contact our customer service team before arranging a return shipment.

Our team will review your request and explain the applicable return procedure, including the authorized return destination and any necessary instructions.

Please wait until you have received confirmation and the relevant return instructions before sending an item back.

Do not independently ship returned products to an address obtained from our company information or elsewhere on the website. The registered business address is not necessarily the designated return facility.

Following the approved return procedure helps ensure that your returned package can be properly identified and processed.

About Our Business

Ravtiko is an online retail brand operated by the following company:

Brand Name:
Ravtiko

Operating Company:
Hubei Jianyubang Network Technology Co., Ltd.

The company is responsible for the administration and operation of the Ravtiko online store, including website management, order coordination, customer service arrangements, and related retail activities.

Registered Business Address

Company Name:
Hubei Jianyubang Network Technology Co., Ltd.

Registered Business Address:
Room 804, 8th Floor, Hanke Building, No. 44 Jianshe North Street, Chang'an District, Shijiazhuang City, Hebei Province, China.

Please note that the address listed above is our business address and should not automatically be treated as an authorized product return destination.

Before sending any merchandise back, customers must contact our support team to obtain the applicable return authorization and shipping instructions.

Unless our customer service team specifically confirms otherwise, products should not be sent to the registered business address.

Official Contact Details

For your convenience, our customer service information is summarized below.

Brand:
Ravtiko

Company:
Hubei Jianyubang Network Technology Co., Ltd.

Email:
service@ravtiko.com

Telephone:
+86 27 87376256

Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (ET)

Typical Response Time:
1–2 business days

Thank you for choosing Ravtiko. We appreciate your interest in our products and welcome the opportunity to assist you with your shopping experience.